St Pius X Catholic School Glen Innes - Advance in Faith, Hope, Love

A full copy of the St Pius X Catholic School Concerns, Complaints and Grievances Policy is available from  the school office.  

 To provide a system for resolving concerns, complaints and grievances against the school and any of its employees or trustees, in a proactive and pastorally sensitive manner that is just, fair and transparent to all parties concerned.


 In the first instance the concern, complaint or grievance must be discussed directly with the employee or trustee involved.  If this does not resolve the matter satisfactorily, then the following procedures should be followed:


1              All written concerns, complaints and grievances must be acknowledged by letter within five school days of receipt of the complaint.  The Principal, Board Chairperson and the Personnel committee are to meet, where possible, within five school days of the acknowledgment letter being sent. 

2              A copy of this policy and procedure will be included in the enrolment pack and a copy will be attached to the first school newsletter of the year.  A copy will also be available on our school web page.  It is important that parents, students, teachers, school staff and board members know how to access this policy easily. 

3.            All concerns, complaints and grievances will be investigated.  All actions and decisions taken will be documented and a copy sent to the parents involved. 

4.            After the matter has been dealt with, feedback from the involved parties will be  obtained.   

5.            The procedures outlined in Appendix A and B will be followed.




1.         While minor issues may be able to be discussed in a quick informal chat with a staff  member, normally in order for both parties to give the matter full attention, arranging  a time to discuss the matter is the preferred option. 

2.         If the concern, complaint or grievance procedure has not been followed the board will  normally return any letter of complaint to the writer and ask that they follow the procedure first. 

3.        The board needs to formally receive a concern, complaint or grievance in order to act on it.  If a               complaint is serious enough for the board to deal with, it is serious enough to be put in writing.  If you have               concerns about expressing the matter clearly in writing please discuss the matter in confidence with the board               chair [or another delegated board member] to enable them to assist you with this.  

4.         All parties to a concern, complaint or grievance may bring a support person to any meeting where the             issue is to be discussed.